Your booking at a glance:
Paying: Pay in full, or a 50% deposit on most bookings with the balance due 7 days before. No booking fees or card surcharges.
Changing your date: First change free with 72 hours' notice. Other changes $150. No changes within 48 hours, except for weather.
Cancelling: 7+ days: full refund. 7 days to 48 hours: 50%, less site fees. Under 48 hours: no refund.
Weather: If bad weather is forecast, move your date free, add a gazebo, relocate or take a 12-month credit.
Gift vouchers: Valid for 3 years.
1. About these terms
1.1 "We" means P!cn!k Group Pty Ltd (ABN 45 673 573 763) trading as Graze & Gaze. "You" means the person booking, your guests and any gift voucher holder.
1.2 These terms apply to all bookings, extras, hire and gift vouchers. The version published when you book applies.
1.3 Partner experiences (such as BridgeClimb, our cruise operator and the Royal Botanic Garden) and vouchers bought through resellers are also subject to the partner's or reseller's terms. We show partner fees when you book.
1.4 Nothing in these terms limits your rights under the Australian Consumer Law.
2. Prices and payment
2.1 Prices are in AUD and include GST and any site or council fee for your location. There are no booking fees or card surcharges.
2.2 Pay in full, or pay a 50% deposit on most experiences with the balance due 7 days before. Bookings made within 7 days, and Climb or Cruise packages, are paid in full when booking.
2.3 If the balance is unpaid 5 days before, we'll contact you. If it's still unpaid 3 days before, we may cancel the booking and section 5 applies.
2.4 Adults are 13 and over, children 3 to 12, and under 3s are free. Every booking needs at least two adults.
3. Guests, food and extras
3.1 You can add guests at any time, subject to availability, and reduce numbers up to 72 hours before. After that, confirmed numbers are charged.
3.2 Confirm food, drink and dietary choices at least 48 hours before. Groups of 20 or more confirm them at least 7 days before. Food and drink can't be refunded within 48 hours, but you can collect your order, or we can deliver it for a fee based on your location and agreed with you.
3.3 Order alcohol at least 24 hours before. Same-day extras and extra time are subject to availability.
4. Changing your date
4.1 Your first change is free with at least 72 hours' notice, subject to availability. Your new date can be any available date within 12 months of your original experience date.
4.2 Further changes, or changes with less than 72 hours' notice, cost $150. No changes within 48 hours, except for weather (section 6).
4.3 If your new date or location costs more, you pay the difference.
5. Cancelling
5.1 7 days or more before: full refund.
5.2 7 days to 48 hours before: 50% of the total price, less any site booking fee and any partner fee we can't recover.
5.3 Less than 48 hours before, or no-show: no refund.
5.4 Refunds go to your original payment method within 5 business days.
6. Weather
6.1 We'll contact you 24 to 48 hours before if the Bureau of Meteorology forecast for your location shows inclement weather: thunderstorms, a severe weather warning, a 60% or higher chance of more than 5 mm of rain, or 35°C or more.
6.2 You can then choose, even within 48 hours, to: go ahead; add gazebos at $40 each where the location allows; move to any available date within 12 months for free; relocate to your home, hotel or office within 10 km of the Sydney CBD; book a sheltered venue at its hire cost, subject to availability; or take a 12-month credit.
6.3 Light rain or cool weather isn't inclement weather. If we cancel for safety, you choose a full refund or a free new date.
7. On the day
7.1 Please arrive on time. We wait 20 minutes, then leave the setup unattended. Late arrival doesn't extend your 2 hours, and no-shows aren't refunded.
7.2 Loss of, or damage to, our equipment beyond normal use is charged at replacement cost. We aren't responsible for personal belongings.
7.3 Please respect the park and neighbours, follow venue rules and take BYO bottles home. We may end an experience without refund if guests behave unsafely or abusively.
7.4 If a council or venue closes your location, we'll offer a comparable location, a free new date or a full refund.
8. Food and alcohol
8.1 We cater for most dietary requirements on request. Our kitchens handle nuts, gluten, dairy and eggs, so we can't guarantee any item is free of traces.
8.2 We supply alcohol under NSW licence LIQP770018171 and need a date of birth for alcohol orders. No alcohol can be supplied to anyone under 18. BYO is welcome at no charge.
9. Photos
We may photograph our setups for marketing. We won't publish photos of you or your guests without your permission.
10. Gift vouchers and credits
10.1 Gift vouchers are valid for 3 years from purchase, at the value paid. If the experience costs more when you book, you pay the difference.
10.2 Vouchers can be transferred with proof of purchase, but can't be resold, used as prizes or exchanged for cash, and aren't refundable except as the Australian Consumer Law requires.
10.3 Voucher bookings follow sections 4 and 5. If you cancel more than 48 hours before, the value returns to the voucher, less any site booking or partner fee we can't recover.
10.4 Credits are valid for 12 months from the original experience date.
11. Liability and privacy
11.1 Where the law allows, our liability is limited to supplying the experience again or refunding what you paid.
11.2 We use your information as set out in our Privacy Policy at grazeandgaze.com.au/privacy-policy.
12. Contact
02 8074 5383 · [email protected]