Terms & Conditions:
a) “Owner” means Graze & Gaze
b) “Customer” or “Gift Voucher holder” means the person or company booking an event or hiring equipment
c) “Equipment” means all items supplied by Graze & Gaze
d) “Terms” means these Terms and Conditions
e) “Booking” means any picnic, experience, equipment hire, or voucher purchase
f) “3rd party agent” means partner companies such as Climb/Graze & Gaze, Cruise/Graze & Gaze, Red Balloon, Royal Botanic Gardens
g) “Inclement weather” means heavy rain, strong winds, hail, thunderstorms or extreme heat/cold that may affect safety or the experience

Mandatory Requirements:
a) Customer accepts all relevant 3rd party agent terms, cancellation and rescheduling fees
b) Customer must not supply alcohol to minors
c) Customer must respect public parks and neighbours
d) Customer acknowledges that Graze & Gaze cannot control weather conditions

Changes to terms and Conditions:
Terms may change without notice. Terms at the time of purchase apply to existing bookings.

Start Time:
Please arrive on time. Our team can wait up to 20 minutes. After this, the picnic will be left unattended. No-shows receive no refund.

Graze Board & Dietary Requirements:
We offer vegetarian, vegan, halal, nut-free, gluten-free and dairy-free options.
Notify us of dietary needs at least 48 hours before your picnic.

Guests:
1) Adults pricing is applicable for guests ages 13 and over
2) Child pricing is applicable for guests aged 3-12.
3) There is no charge for children under the age of 3.
4) A minimum of 2 adults must be included on every booking.

Deposit & Payments:
1) 50% deposit is required for all experiences & bookings, excluding Climb, Graze & Gaze and Cruise, Graze & Gaze which requires full payment when booking.
2) The remaining balance payment is due 7 days before your experience date
3) Alcohol must be pre-purchased at least 24 hours before the event
4) Same-day extras must be arranged with customer care and paid immediately

Alcohol / Date of Birth:
1) Date of birth required for packaged liquor licence
2) NO ALCOHOL CAN BE SOLD OR SUPPLIED TO ANYONE UNDER 18. IT’S AGAINST THE LAW

Sharing of Personal Data:
1) Customer information is used only as outlined in our Privacy Policy: https://www.grazeandgaze.com.au/privacy-policy/

Customer Requests Cancellation & Refunds:
1. More than 7 days before: 100% refund
2. 7 to 3 days before: 50% refund minus 3rd party fees
3. Less than 3 days: No refund

Customer Requests Rescheduling:
1. Unlimited changes up to 3 days prior (subject to availability & 3rd party fees)
2. One free postponement with 72+ hours notice; additional changes incur $150 fee
3. 72–48 hours notice: $150 fee
4. Less than 48 hours: Rescheduling not permitted; booking forfeited

Gift Vouchers and Credits:
1) The Australian Consumer Law (ACL) 1st November 2019, is only applicable on Gift voucher’s which were the original product purchased from Graze & Gaze.
2) Gift vouchers are strictly non-refundable but they are valid for 3 years from the date of purchase. The experience must take place before or on the expiry date of the gift voucher.
3) The value of gift voucher reflects the purchase price on the issue date. Any increase in the experience/product price or availability of the experiences, rescheduling fees, 3rd party agent fees, will be payable by the voucher holder at the time of booking/purchase of products.
4) On the occasion that experience paid by the gift voucher is cancelled or rescheduled by the customer, strictly no refund.
5) Gift vouchers are transferrable with proof of purchase. It must not be offered as prizes, offered for sale or resale or resold or used for any commercial purposes (including without limitation promotion of any supplier or any supplier’s products or services) without Graze and Gaze’s prior written consent.
6) Picnics paid by other means excluding by gift vouchers, will be issued a credit with subject to Customer Requests- Cancellation & Refunds and Customer Requests-Rescheduling's clauses and will be subject to any increase in the experience/product price or availability of the experiences, rescheduling fees, 3rd party agent fees, will be payable by the customer at the time of booking/purchase of products.
7) Credit issued will have 12 months life from the original date of booking.
8) The experience must take place before or on the expiry date of the credit issued

Experience paid by Gift Voucher Cancellation:
1) If notice of cancellation of the experience, is given more than 72 hours, gift voucher will be reinstated to the experience’s value of redemption less any 3rd party agent cancellation charges, to the gift voucher’s original date of purchase without changes to the original date of expiration of the gift voucher.
2) If the notice of cancellation date is provided less than 72 hours, $150 rescheduling fees will be charged to the gift voucher’s value, less 3rd party agent’s cancellation charges.

Experiences paid by Gift Voucher Rescheduling:
1) Rescheduling of experiences which are paid by gift vouchers, strictly requires more than 72 hours of notice, with subject of date, location and time availability and subject to any 3rd party agent charges to be deducted from the value of the gift voucher.
2) Less than 72 hours notice for rescheduling will incur $150 rescheduling and is subject to any 3rd party agent’s cancellation/rescheduling fees.
3) You are free to postpone the event on 1 single occasion, free of charge. Provided the customer provides more than 72 hours notice for rescheduling subject to the rescheduled date and location’s availability and subject to any 3rd party agent’s cancellation/rescheduling fees. More than 1 rescheduling regardless of circumstances, will incur $150 rescheduling fees.

Inclement Weather:
Graze & Gaze Luxury Picnic Experience is an outdoor recreational event and the customer acknowledges, that Graze & Gaze do not have control of weather to enjoy your experience.

If inclement weather is predicted 48 hours ahead of your Graze & Gaze experience, you have to three options to choose from:
1) You can reschedule your picnic to a new date of your choice, you can view all available times & dates here: https://www.grazeandgaze.com.au/experiences/luxury#book. No rescheduling fees of $150 will be charged.
2) Your picnic can be relocated to your hotel room or alternative sheltered venue located within 5km of the picnic location.
3) Contact Graze & Gaze customer care for an issue of credit which can be used up to 12 months from original date of booking. Note: strictly no refund will be issued

Graze & Gaze will contact customers via phone and/or email if inclement weather is predicted 72 hours leading to your event. It is the customer’s responsibility to monitor weather conditions and to make decision/take action as per above options.

Under no circumstances will Graze & Gaze proceed with the experience in the event of forecasted inclement weather. Graze & Gaze reserves the absolute discretion that an event will not proceed outdoors due to inclement weather that would impact customer and staff safety and equipment damage.


Wet Weather:
Graze & Gaze Luxury Picnic Experience is an outdoor recreational event and the customer acknowledges, that Graze & Gaze do not have control of weather to enjoy your experience.

1) Graze & Gaze will attempt to provide gazebos, subject to the location, based on the weather forecast or you are free to provide an alternative venue no further than 5km from the original experience location or your hotel room.
2) Under no circumstances will Graze & Gaze proceed with the experience in the event of forecasted inclement weather. Graze & Gaze reserves the absolute discretion that an event will not proceed outdoors due to inclement weather that would impact customer and staff safety and equipment damage.

Graze & Gaze will contact customers via phone and/or email if inclement weather is predicted 72 hours leading to your event. It is the customer’s responsibility to monitor weather conditions and to make decision/take action as per above options.