Cancellation & Refunds:
- Cancellations made more than 7 days before the picnic date will receive a 100% refund.
- Cancellations made less than 7 days and more than 2 days before the picnic date will receive a 50% refund.
- Cancellations less than 2 days before the picnic date will not receive a refund.
- Unlimited date or time changes, up to 2 days before your picnic, for a period of 3 years.
- If a booking is rescheduled less than 7 days before it's originally due, it will no longer be refundable in the future.
- Gift vouchers are non-refundable but they are valid for 3 years from the date of purchase.

Start Time:
Please arrive on time for your experience, our team can wait a maximum of 20 minutes. After this time, your picnic will be left unattended.

Wet Weather:
Graze & Gaze Luxury Picnic Experience are outdoor events and are occasionally subject to wet weather.

If wet weather is predicted 48 hours ahead of your Graze & Gaze experience, you have four options to choose from:
1. You can go ahead with your picnic as scheduled, and you’re happy to take the risk with the rain. For some locations you can rent a Gazebo for an additional fee.
2. You can reschedule your picnic to a new date of your choice, you can view all available times & dates here: https://www.grazeandgaze.com.au/experiences/luxury#book
3. Your picnic can be relocated to your hotel room or home if it's located within 5km of the Sydney CBD, postcode 2000.
4. You can exchange your picnic for a gift voucher, which you can redeem on any Experience or Product in the next three years.

Graze & Gaze will contact customers via phone and/or email if adverse weather is predicted.

Picnic Location:
Graze & Gaze picnics are set up in public parks and the locations are unreserved, therefore we cannot guarantee that your picnic will be in the exact location as advertised in our images. Public parks are generally busier on the weekends, especially when the weather is warm & dry.

All bookings at the Royal Botanic Gardens must finish at least 1 hour before the park closes. You can view the parks closing times here: https://www.rbgsyd.nsw.gov.au/Visit/Plan-your-visit/Opening-Hours

Graze Board & Dietary Requirements:
Vegetarian, vegan, halal, nut-free, gluten-free, and dairy-free options are available.

Please let Graze & Gaze know of any dietary requirements at least 48 hours before the picnic.

Guests:
- Adults pricing is applicable for guests ages 13 and over
- Child pricing is applicable for guests aged 3-12.
- There is no charge for children under the age of 3.
- Children only bookings are not permitted - a minimum of 2 adults must be included on every booking.

Deposit & Payments:
- The remaining balance is due 7 days before your experience.
- A 50% or $500 deposit is available for all experiences & bookings, excluding Climb, Graze & Gaze which requires full payment when booking.

Alcohol / Date of Birth:
- When booking you're required to provide your date of birth; this is a requirement for our packaged liquor license.
- NO ALCOHOL CAN BE SOLD OR SUPPLIED TO ANYONE UNDER 18. IT’S AGAINST THE LAW

Photographer Bookings:
- When booking a photographer through Graze & Gaze, the photographer will be ready to shoot at the start of your experience, and they will leave after 20 minutes. If you are late to your experiences, additional charges by the photographer will apply if you would like the full 20 minute photo shoot.

Sharing of Personal Data:
- We will not use or share your information with anyone except as described in the Privacy Policy
https://www.grazeandgaze.com.au/privacy-policy/