Terms & Conditions:
a) “Owner”, “we” or “us” means Graze & Gaze
b) “Customer” or “Gift Voucher holder” means the person or company booking an experience or hiring equipment
c) “Equipment” means all items supplied by Graze & Gaze
d) “Terms” means these Terms and Conditions
e) “Booking” means any picnic, experience, equipment hire, or voucher purchase
f) “Partner” means partner companies such as Climb/Graze & Gaze (BridgeClimb), Cruise/Graze & Gaze, Red Balloon, Royal Botanic Gardens
g) “Inclement weather” means heavy rain, strong winds, hail, thunderstorms or extreme heat/cold that may affect safety or the experience
h) Nothing in these Terms excludes, restricts or modifies any rights or consumer guarantees the Customer has under the Australian Consumer Law
Mandatory Requirements:
a) Customer accepts all relevant partner terms, cancellation and rescheduling fees
b) Customer must not supply alcohol to minors
c) Customer must respect public parks and neighbours
d) Customer acknowledges that Graze & Gaze cannot control weather conditions
e) Customer is responsible for loss of, or damage to, equipment beyond normal use, charged at replacement cost
Changes to Terms and Conditions:
Terms may change without notice. The Terms at the time of purchase apply to your booking.
Start Time:
Please arrive on time. Our team can wait up to 20 minutes. After this, the picnic will be left unattended. No-shows receive no refund.
Graze Board & Dietary Requirements:
We offer vegetarian, vegan, halal, nut-free, gluten-free and dairy-free options.
Notify us of dietary needs at least 48 hours before your picnic.
Our food is prepared in kitchens that handle common allergens, so we cannot guarantee any item is completely allergen-free. Please tell us about serious allergies when you book.
Guests:
1) Adult pricing is applicable for guests aged 13 and over
2) Child pricing is applicable for guests aged 3-12
3) There is no charge for children under the age of 3
4) A minimum of 2 adults must be included on every booking
Deposit & Payments:
1) 50% deposit is required for all experiences & bookings, excluding Climb, Graze & Gaze and Cruise, Graze & Gaze which require full payment when booking
2) The remaining balance payment is due 7 days before your experience date — we will automatically send you a payment link before it is due
3) All prices are in Australian dollars, include GST, and there are no booking fees
4) Alcohol must be pre-purchased at least 24 hours before the event
5) Same-day extras must be arranged with customer care and paid immediately
Alcohol / Date of Birth:
1) Date of birth required for packaged liquor licence (NSW licence LIQP770018171)
2) NO ALCOHOL CAN BE SOLD OR SUPPLIED TO ANYONE UNDER 18. IT’S AGAINST THE LAW
3) BYO alcohol is permitted at our picnic experiences at no extra charge
Sharing of Personal Data:
1) Customer information is used only as outlined in our Privacy Policy: https://www.grazeandgaze.com.au/privacy-policy/
Customer Requests Cancellation & Refunds:
1) More than 7 days before: 100% refund
2) 7 days to 48 hours before: 50% refund, less any non-refundable partner fees
3) Less than 48 hours before, or no-show: no refund
4) Refunds are returned to the original payment method, normally within 5 business days
5) Instead of cancelling, you may be able to reschedule — see Rescheduling below
Customer Requests Rescheduling:
1) Your first date or time change is free with at least 72 hours notice (subject to availability). Your rebooked date can be any available date within 12 months of your original booking
2) Additional changes, or changes made with less than 72 hours notice, incur a $150 rescheduling fee
3) Less than 48 hours notice: rescheduling is not permitted and the booking is forfeited, except for inclement weather (see Inclement Weather below)
4) Partner experiences are also subject to the partner’s availability, terms and any partner fees
Gift Vouchers and Credits:
1) Gift vouchers are valid for 3 years from the date of purchase. The experience must take place before or on the expiry date of the gift voucher.
2) The value of a gift voucher reflects the purchase price on the issue date. Any increase in experience/product prices or partner fees is payable by the voucher holder at the time of booking.
3) Gift vouchers are transferrable with proof of purchase. They must not be offered as prizes, offered for sale or resale, or used for any commercial purposes without Graze & Gaze’s prior written consent.
4) Gift vouchers cannot be exchanged for cash and are non-refundable, except where the Australian Consumer Law requires otherwise.
5) Bookings made with a gift voucher follow the same Cancellation & Refunds and Rescheduling rules above. If a voucher booking is cancelled with more than 48 hours notice, the redemption value (less any non-refundable partner fees) is reinstated to the voucher without change to its original expiry date.
6) Credits issued by Graze & Gaze are valid for 12 months from the original booking date. The experience must take place before or on the expiry date of the credit.
Inclement Weather:
Graze & Gaze experiences are outdoor recreational events and the Customer acknowledges that Graze & Gaze cannot control the weather.
If inclement weather is forecast for your experience, you can choose any of the following options, even within 48 hours of your booking:
1) Go ahead with your experience as planned
2) Add a gazebo for $40, which we supply and set up (subject to location availability)
3) Reschedule free of charge to any available date within 12 months — view available dates here: https://www.grazeandgaze.com.au/experiences/luxury#book
4) Relocate your experience to your home, hotel room or an alternative sheltered venue within 10km of the city
5) Contact customer care for a credit valid for 12 months from your original booking date
Graze & Gaze will contact customers via phone and/or email if inclement weather is predicted in the 72 hours leading up to your event. It remains the Customer’s responsibility to monitor weather conditions and choose an option above.
Graze & Gaze reserves absolute discretion not to proceed outdoors where inclement weather would impact customer and staff safety or damage equipment. If Graze & Gaze cancels your experience for safety reasons, you may choose between a full refund and a free reschedule.